If you lost your phone which you used for two-factor authentication or deleted from it an app used for this purpose, you may use an emergency procedure to disable two-factor authentication. To do that, log in to your account and when a request for a phone-generated code appears, click on the link “I lost my device”. The emergency procedure involves sending to us a transfer for PLN 1.00 with a relevant text in the reference information field, requesting that the account be unblocked. The transfer must be sent from the bank account owned by the person whose details were provided at the time of account registration. This way we are satisfied that the request comes from you and not from an unauthorised person. If the details of the sender of the bank transfer do not match the data provided during account registration, the request will be dismissed.
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